‘As your Agent, ABC will work on your behalf with your Insurers, Loss Adjusters and all associated Specialist Contractors to ensure your property is repaired following an Insured event’

It is always advised that Landlords ensure that ABC are registered as a point of contact on their insurance policy just in case there is an emergency situation and that as a Landlord you are not contactable or that you would prefer ABC handle a potential claim on your behalf.

In this instance a Landlord who spends many months of the year travelling overseas was in Brazil and in the early hours of a Sunday morning ABC’s on call emergency team received a distraught call from a tenant informing us that they thought their house was falling down a hole.

Day 1: 4.00am: ABC on call emergency inspector attends site to find that top left hand corner of front garden nearest to house has collapsed into a hole that deep that you cannot see the bottom, further investigations show there is a similar hole under the paving flags in the back garden. Despite this the house remains secure and without movement. Tenant chooses to remain in situ but is provided with the offer of alternative accommodation at any time should they so choose.

Day 2: Insurance company contacted and Structural Engineer and Loss Adjuster attend site and instructions are given to ABC to secure sandbagging for short term and further instructions will be given shortly. ABC have 48 sandbags delivered to site the same day.

Day 3: Further movement externally results in requirement for temporary underpinning. ABC receive instructions of locate Contractor to supply this security and fit appropriately.

Day 4: Contractor attends site and fits temporary underpinning.

Day 5 – 170: ABC work alongside Structural Engineer, United Utilities, Drainage Experts and the City Council to determine the causes of the collapse. During this period ABC inspect the structure of the property every 14 days to ensure that there is no movement or change to the condition of the property. Tenant is spoken to every week to ensure safety continues.

Landlord Contact: Landlord is emailed every two weeks to ensure he is fully updated as to the cause of the collapse and ABC ensures that the Insurers actions are that most suitable to the Client.

Completion: Once the source of the sinkholes is determined the method of underpinning is determined with full of involvement of ABC, works are completed and certification provided. No financial losses to Landlord.