Hero image

Tenant FAQs

Do I need a tenancy agreement?

Yes, when you move into a property you do need documentation to prove that you are legally entitled to dwell in that property and this will protect you from any issues that may arise

Do I need a Guarantor?

Ideally yes as most of our properties do require a guarantor.

What does a Guarantor need to do?

A guarantor will agree to take responsibility for the rent if the tenant fails to pay. Guarantors are required to pay any rent arrears (if the tenant does not pay) and for any damages costing more than the deposit.

Do I need a deposit?

In almost all cases, a deposit or equivalent is required.

Our approach is to look at where you want to live, what finance you have available and negotiate with the landlord. The average deposit is equal to one months rent or a sum equal to five weeks rent. It is decreed that a deposit an an assured shorthold tenancy cannot be more than a sum equal to five weeks rent.

Are pets an issue?

Pets are considered, please enquire.

What if I can’t pay my rent?

The best thing to do is to contact us immediately and we can have a conversation. If your circumstances change in terms of income, you can contact your local Housing Benefit team and make an appointment to see someone at your nearest Citizens Advice Bureau. Getting advice is the first step forward.

Who is responsible for repairs on a rental property? Do these need to be carried out within a certain time period?

Private residential landlords are responsible for keeping their rental properties in a safe and acceptable condition. This includes dealing with issues affecting the property’s structure, heating, and essential services.

If damage is caused by the tenant, either deliberately or through misuse (for example, a blocked or overflowing toilet), most tenancy agreements allow the landlord to recover the cost of repairs from the tenant.

Repairs should be carried out within a reasonable timeframe. However, urgent issues that pose a risk to the tenant—such as loss of heating, leaks, mould, or lack of running water must be addressed as quickly as possible.

Why do I need to be referenced?

The landlord needs to be sure that that their tenant won’t have any problems paying the rent on a monthly basis and that the tenant will take good care of their property.

Do I need to show ID?

As part of the referencing process and to satisfy Right to Rent legislation we will need to check certain ID and confirm a tenant is who they say they are. We will require a proof of residency (such as a recent utility or council tax bill) and proof of ID (passport and driving licence) for all individual proposed tenants.

What is a Property Inspection

Your landlord or letting agent will regularly schedule visits to the property. They want to make sure that the property is being looked after and maintained in a good condition, and they’ll be looking for any maintenance issues. So long as the Agent / Landlord provides you with written notice of this inspection you cannot unreasonably withhold access.

Can I decorate or make changes to the property?

In most cases, a tenant can only decorate or make changes to the property with the express permission of the landlord or Agent. You must receive this permission in writing.

When can my landlord enter the property?

A landlord must give the tenant notice before entering the property, unless it’s an emergency.

Contact Us